Terms and Conditions

2. Services and Scope of Work

• We will provide the services described in the approved Proposal, Quote, or Statement of Work (SOW).
• Any changes or additions to the scope must be agreed in writing and may incur additional fees.
• We will perform the services with reasonable skill, care, and professionalism.
• Timelines are estimates unless explicitly stated as guaranteed.

You agree to:

• Provide timely feedback, content, assets, and approvals.
• Ensure all materials you supply are accurate and do not infringe third-party rights.
• Grant us necessary access to your website, hosting, or accounts required to deliver the services.
• Make payments according to the agreed schedule.

4. Payment Terms

• A deposit (usually 50%) is required to start most projects.
• Remaining payments are due upon milestones or project completion, as specified in the proposal.
• All invoices are payable within 14 days unless otherwise agreed.
• Late payments may incur interest and may result in suspension of services.
• All prices are exclusive of taxes (VAT/GST or equivalent), which will be added where applicable.

5. Intellectual Property

• Upon full and final payment, we transfer ownership of the final deliverables (custom website design, graphics, etc.) to you.
• We retain the right to display the project in our portfolio and marketing materials.
• We own all pre-existing tools, code libraries, templates, and methodologies used during the project.
• You grant us a license to use any materials you provide solely for delivering the services.

6. Revisions and Approval

• We include a reasonable number of revision rounds (usually 2–3) per phase, as specified in the proposal.
• Additional revisions may be charged at our hourly rate.
• You must provide consolidated feedback within the agreed timeframe.
• Once you approve a phase (in writing or by email), changes to that phase may incur extra costs.

7. Project Timeline and Delays

• We are not responsible for delays caused by late feedback, content provision, or third-party services (hosting, plugins, etc.).
• Force majeure events (events beyond our reasonable control) may extend timelines.

8. Website Maintenance

• Maintenance plans are provided on a monthly or annual basis.
• We will perform scheduled updates, backups, security monitoring, and basic support as described in the plan.
• Maintenance does not include major redesigns, new features, or content creation unless specified.

9. SEO and Content Services

• SEO results are not guaranteed, as they depend on many external factors (competition, algorithm changes, etc.).
• We use ethical “white hat” SEO practices.
• Content we create remains our intellectual property until full payment is received.

10. Termination

• Either party may terminate the agreement with written notice.
• You remain responsible for payment of all work completed up to the termination date.
• In case of termination, we will deliver all paid-for work in its current state.

11. Warranties and Limitations of Liability

• We warrant that the services will be performed professionally.
• We are not liable for any indirect, consequential, or punitive damages.
• Our total liability shall not exceed the total fees paid by you under the relevant project.